Caterpillar Trail Public Water District Leak Policy
(a) At the discretion of the District may, upon written request of a consumer supported by repair bills or other appropriate documentation, adjust such consumer's bill in the case of loss of water due to circumstances beyond the reasonable control of such consumer, such as a mechanical malfunction, blind leak, theft of water, vandalism, unexplained water loss or other unusual or emergency conditions. This policy provides for a billing adjustment for customers only who have experienced at least twice their average usage for the period of time in question. Adjustments shall not be made for faucet leaks or leaks in sprinkler systems utilizing domestic water. The policy does not apply to pool/spa filling or similar uses of water. (b) A determination of whether an adjustment is granted shall be made at the sole discretion of the CTPWD Board Chairperson or Vice Chairperson or his or her designee and shall be final. In making the determination, the District may take into account the cause of water loss, the consumer's opportunity, if any, to detect it, any negligence or fault of the consumer in connection therewith, and the promptness with which the water loss was discovered, stopped and repairs made. (c) The adjusted consumer's bill shall be calculated as follows: (1) The District shall credit the customer’s account by one-half of the quantity charge for the excess use subject to the following conditions: a. The District after investigation shall find all of the following: (i) The meter was operating accurately; (ii) There was no evidence that the excessive use was due to the intentional or negligent act of the customer; (iii) After being notified by the District via monthly billing, letter, door hanger, or by any other means, the customer took prompt and reasonable action to ascertain the cause of the excessive use and to correct it. The customer is responsible for monitoring higher than expected usage. (iv)The customer took corrective action within reasonable time after discovering or being notified of a leak and provides the District with proof of repair within thirty days from the billing date for the period in which the water loss occurred. b. The amount of water loss shall be determined by the District. The average measured quantity delivered for the same quarter of previous year will be used when available and representative of the customer’s normal use. Water usage for customers with irrigation systems will average measured quantity delivered for periods of time of irrigation usage. c. No adjustment shall be made for a charge or a surcharge which is not based on the quantity of water delivered. d. Water loss adjustments will be limited to two billing periods and will also be limited to one adjustment every twelve months. The twelve month period begins the first month of the billing period following the last billing period for which the water loss adjustment was prepared. (2) The customer shall be responsible for payment of one-half of the calculated water loss at the appropriate tier two rate. Water consumption not subject to the water loss calculation shall be billed at the appropriate tier and tier rate.
Leak Adjustment Application.
Customers that meet the above leak adjustment requirements, please print and complete the Leak Adjustment Application and return to Caterpillar Trail Public Water District Office at 404 Ten Mile Creek Rd. East Peoria, IL 61611. Please attach copies of receipts for repairs and parts. The application may be mailed or dropped off at the office. Customers dropping off Leak Adjustment Applications after office hours may leave the application in the door slot. If you have any questions, please contact our office at 309-383-4002.
Our Leak Detection Brochure will help you find possible leaks in your home or business. Even a very small leak can greatly increase your water usage. A hole the size of a pin head could possibly waste more than 4,000 gallons of water each month. It's important to find and repair any leaks as soon as possible to avoid water damage and a larger than normal water bill.
It's important to know how to read your water meter. It can help determine if you have a leak and if it has been repaired successuflly. You will need a flash light to activate your water meter. The diagram below explains the codes you will see on your meter. Your meter is typically found in the basement. Some meters may be in a pit outside your home or even in a crawl space.