CATERPILLAR TRAIL PUBLIC WATER DISTRICT

Caterpillar Trail Public Water District Leak Policy

(a) At the discretion of the District may, upon written request of a consumer supported
by repair bills or other appropriate documentation, adjust such consumer's bill in the case
of loss of water due to circumstances beyond the reasonable control of such consumer,
such as a mechanical malfunction, blind leak, theft of water, vandalism, unexplained
water loss or other unusual or emergency conditions. This policy provides for a billing
adjustment for customers only who have experienced at least twice their average usage
for the period of time in question. Adjustments shall not be made for faucet leaks or
leaks in sprinkler systems utilizing domestic water. The policy does not apply to
pool/spa filling or similar uses of water.
(b) A determination of whether an adjustment is granted shall be made at the sole
discretion of the CTPWD Board Chairperson or Vice Chairperson or his or her designee
and shall be final. In making the determination, the District may take into account the
cause of water loss, the consumer's opportunity, if any, to detect it, any negligence or
fault of the consumer in connection therewith, and the promptness with which the water
loss was discovered, stopped and repairs made.
(c) The adjusted consumer's bill shall be calculated as follows:
(1) The District shall credit the customer’s account by one-half of the quantity charge for
the excess use subject to the following conditions:
a. The District after investigation shall find all of the following:
(i) The meter was operating accurately;
(ii) There was no evidence that the excessive use was due to the intentional or negligent
act of the customer;
(iii) After being notified by the District via monthly billing, letter, door hanger, or by any
other means, the customer took prompt and reasonable action to ascertain the cause of the
excessive use and to correct it. The customer is responsible for monitoring higher
than expected usage.
(iv)The customer took corrective action within reasonable time after discovering or being
notified of a leak and provides the District with proof of repair within thirty days from the
billing date for the period in which the water loss occurred.
b. The amount of water loss shall be determined by the District. The average measured
quantity delivered for the same quarter of previous year will be used when available and
representative of the customer’s normal use. Water usage for customers with irrigation
systems will average measured quantity delivered for periods of time of irrigation usage.
c. No adjustment shall be made for a charge or a surcharge which is not based on the
quantity of water delivered.
d. Water loss adjustments will be limited to two billing periods and will also be limited to
one adjustment every twelve months. The twelve month period begins the first month of
the billing period following the last billing period for which the water loss adjustment
was prepared.
(2) The customer shall be responsible for payment of one-half of the calculated water loss at the appropriate tier two rate. Water consumption not subject to the water loss calculation shall be billed at the appropriate tier and tier rate.

 

 

It's important to know how to read your water meter.  It can help determine if you have a leak and if it has been repaired successuflly.   You will need a flash light to activate your water meter.  The diagram below explains the codes you will see on your meter.  Your meter is typically found in the basement.  Some meters may be in a pit outside your home or even in a crawl space.