FREQUENTLY ASKED QUESTIONS
If you have additional questions, please contact our office at (309)383-4002.
How often do I receive a water bill?
We bill monthly. Meters are read on approximately the 25th of each month. Bills are mailed on or before the end of the month. If you do not receive a bill, please contact the office at (309)383-4002 and we will mail you a copy of your bill. Bills are usually due on the 21st of each month unless it falls on a weekend or holiday. Due date may change without notice, because of scheduling conflicts with meter reading. Please check your bill each month for the exact day it is due.
What is the Loan SVC on my bill?
The "Loan SVC" charge that appears on your bill is a flat $5.00 fee that each customer pays each month. The $5.00 Loan SVC charge is used to repay the loan that CTPWD has on the water treatment plant. This money is moved to a separate bank account monthly and is used only for the repayment of the loan on the water treatment plant. The Loan SVC charge was part of the rate increase beginning July 1, 2011. The Loan service fee is pro-rated on all first and final bills.
How hard is the water?
With the operation of the new water treatment plant and lime softening process, the hardness is between 3.5 and 5.5 grains per gallon.
How much does water cost?
Check the Rate Page for current rates and ordinances.
Why are hydrants flushed?
Hydrant flushing of public water supplies are conducted once a year or as needed. We usually flush during the summer months. The purpose of flushing is to clean out any sediments that accumulate in the water main pipeline and to maintain chlorine in the system for disinfection. The time it takes to flush each fire hydrant varies depending on the length of the water main to be flushed. Generally 15 to 30 minutes does the job. Residents will sometimes notice a slight discoloration of the water after flushing has occurred. The discoloration will dissipate after a short period of time and is not harmful. It is recommended that residents not do laundry on the day that flushing is conducted in their area.
What is the amount of fluoride in the water and how can I get additional information?
Fluoride levels are mandated by the State of Illinois. The recommended level of Fluoride concentration is .7 milligrams per liter. CTPWD maintains a range between .6 and .8 milligrams per liter and has received many awards for perfect fluoride levels. Any questions concerning Fluoridation, please call the Illinois Department of Public Health at 217-782-4977.
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